Privacy Policy — HeyBet

1. Introduction

heybet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how heybet collects, uses, stores, and shares personal data when you register for an account, make deposits or withdrawals , play games, or otherwise interact with heybet.pro.

We understand that privacy matters a lot — especially when real money and personal documents are involved. That is why heybet keeps data collection to the minimum required, stores it securely, and never sells it to anyone. This policy is written in plain English so that every Bangladesh player can understand exactly what happens to their information.

This policy applies to all users of heybet, including registered players, visitors who browse without registering, and anyone who contacts heybet support. It covers data collected through the website, the mobile app, and any communication channels such as email or live chat.

2. Data We Collect

heybet collects personal data in the following categories:

heybet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you have explicitly provided such information in a support context.

3. How We Use Your Data

heybet uses your personal data for the following purposes:

• Account Management: To create and maintain your heybet account, verify your identity, and manage your login credentials.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Game Delivery: To provide access to all heybet games, track your game history, and calculate winnings accurately.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming tools where necessary to protect players from harm.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Legal Compliance: To comply with applicable laws, regulations, and requests from competent authorities.
• Platform Improvement: To analyse usage patterns and improve the heybet platform, user experience, and game selection.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

heybet will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or having a clear legal basis to do so.

4. Legal Basis for Processing

heybet processes your personal data on the following legal bases:

• Contract Performance: Processing your data is necessary to fulfil the contract between you and heybet — i.e., to operate your account and deliver the services you signed up for.
• Legal Obligation: heybet is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and fraud prevention purposes.
• Legitimate Interests: heybet processes some data based on legitimate business interests, such as fraud detection, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Where heybet relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

5. Sharing Your Data

heybet does not sell, rent, or trade your personal data. We share your data only with the following categories of trusted third parties, and only to the extent necessary to operate the platform:

• Payment Processors: bKash, Nagad, Rocket, and any other payment service providers used to process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers who assist heybet in verifying your identity and age when required.
• Fraud Prevention Systems: Specialist fraud detection and anti-money laundering service providers who help heybet identify and prevent illegal activity on the platform.
• Game Providers: Licensed game software providers whose games are available on heybet may receive limited technical data necessary to deliver the game experience.
• Legal Authorities: heybet may disclose your data to law enforcement, regulatory bodies, or courts where required by law or in response to a valid legal request.
• IT & Hosting Providers: Cloud hosting and infrastructure providers who store and process data on heybet's behalf under strict data processing agreements.

6. Cookies & Tracking

heybet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The following types of cookies are used:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options to improve your experience on heybet.
• Analytics Cookies: Help heybet understand how players use the platform — which pages are visited most, where players drop off, and how the site can be improved. Data collected is aggregated and anonymised.
• Security Cookies: Used by heybet's fraud detection systems to identify unusual patterns of behaviour that may indicate fraudulent activity.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the heybet platform. heybet does not use third-party advertising cookies or tracking pixels for ad targeting purposes.

7. Data Retention

heybet retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods are as follows:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction Records: Retained for a minimum of 5 years after the transaction date, as required by anti-money laundering regulations.
• Identity Verification Documents: Retained for the duration of your account and for up to 5 years after account closure.
• Support Communications: Retained for up to 3 years after the last communication, to assist with dispute resolution and service improvement.
• Technical & Usage Data: Retained for up to 2 years, after which it is anonymised or deleted.

When data is no longer required, heybet securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request account closure, heybet will begin the data deletion process after the mandatory retention period has elapsed.

8. Your Rights

As a heybet player, you have the following rights over your personal data. To exercise any of these rights, contact heybet at [email protected].

heybet will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case heybet will notify you of the extension and the reason for it. heybet will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

9. Data Security

heybet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and heybet servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls that limit which heybet staff can access personal data, based on the principle of least privilege.
• Regular security audits and penetration testing of the heybet platform.
• Fraud detection systems that monitor for unusual account activity in real time.
• Secure data centres with physical access controls and environmental protections.

Despite these measures, no online platform can guarantee absolute security. If heybet becomes aware of a data breach that is likely to affect your rights and freedoms, we will notify you as soon as reasonably practicable and take immediate steps to contain the breach and minimise its impact.

10. Children's Privacy

heybet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use heybet in any way.

If heybet discovers that personal data has been collected from a person under 18, we will immediately close the account, delete all associated data, and — where applicable — return any deposited funds to the payment method used. If you believe a minor has registered on heybet, please contact us immediately at [email protected].

11. Changes to This Policy

heybet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

Where changes are material — meaning they significantly affect how we use your data or your rights — heybet will notify registered players via email or an in-platform notification before the changes take effect. For minor changes, continued use of heybet after the updated policy is published constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so you are always aware of how heybet handles your personal data. If you have any concerns about changes to this policy, contact heybet support before continuing to use the platform.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact heybet using the details below:

• Email: [email protected]
• Subject Line: Privacy Request – [Your Account Username]
• Response Time: Within 30 days for data rights requests; within 2 hours for general support queries
• Support Hours: 24 hours a day, 7 days a week

For related policies, see our Terms and Conditions and Responsible Gaming pages. For general questions, visit our FAQ.